FAQ's
What types of books do you offer?
At Notre Locus, we pride ourselves on providing a diverse selection of literature, including fiction, non-fiction, children's books, graphic novels, and more.
We offer books in multiple languages: Russian, Belarusian, Ukrainian, Georgian, Armenian, English and more
How do I place an order?
Browse our online catalog, select the books you'd like to purchase, and add them to your cart.
Once you're ready to check out, click on the cart icon, review your items, and proceed to payment.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods.
How long will it take to receive my order?
The shipping time will depend on your location and the availability of the books in our inventory.
How much does delivery cost?
For orders we apply standard shipping costs for UK, EU and International markets.
As we grow, we will try our best to reduce our rates and offer free delivery whenever possible as well as adding options for local delivery and pick-ups locations.
Currently, free delivery is available for all orders over £50 in the UK.
PLEASE NOTE: From 1st of July 2021, shipments from the UK to EU countries is subject to Value Added Tax (VAT) charges. Orders placed through this website are shipped Delivery Duties Unpaid (DDU) and customers in the EU may have to pay import VAT (and customs duties, if payable) and a handling fee in the receiving country.
Can I return or exchange a book?
We accept returns and exchanges within 14 days of receipt, provided the books are in their original, undamaged condition. Please review our return policy for further information.
PLEASE NOTE: delivery fee is not refundable. If the customer failed to provide the correct shipment information, you may have to pay extra delivery fee for the next delivery attempt. The next delivery attempt will be placed once the initial package is received in the warehouse.
How do I stay updated on new releases and events?
- Subscribe to our newsletter
- Follow us on our social media channels: Instagram and TikTok for now, LinkedIn, Telegram to stay informed about new arrivals, promotions, and upcoming events
- If you love what we do, you can also support us via Buy me a coffee
Do you offer discounts or loyalty programs?
Yes, we have a loyalty program for our customers. By creating an account with us, you'll earn points for every purchase, which can be redeemed for discounts on future orders.
We will also run special promotions and discounts throughout the year, so keep an eye on our news (best way is to follow us on social media and subscribe to our newsletter ;)
Can I suggest a book or author for your store?
Absolutely! We're always on the lookout for new and interesting books to add to our collection.
Feel free to contact us with your suggestions, and we'll do our best to make them available in our store.
How can I contact you if I have any questions or concerns?
You can reach out to our friendly customer support team via the contact form on our website or send us an email at notrelocus@gmail.com. We'll be happy to help!