Dealing With Difficult People: Listening and understanding, dealing with emotions, negotiation skills, everyday situations (Kak Obshchatsya s Trudnymi Lyudmi)

We all encounter difficult people from time to time. Avoiding uncomfortable interactions with them isn't always possible, as they could be family members, colleagues, friends, or long-time acquaintances. Is it possible to live in harmony with them while sparing both them and yourself?

Author Mike Annesley explains how to clearly and safely communicate with difficult people of all types: recognize their goals and anticipate unwanted actions, spot warning signs that the other person is about to go on the offensive, clearly define boundaries, make your arguments persuasive, and properly demonstrate empathy and understanding. Each recommendation is supported by step-by-step instructions. Using the author's tools, you will learn how to turn even the most challenging situations to your advantage.