Bestselling author of 'I Hear You Through and Through' and experienced psychiatrist Mark Goulston talks about how to deal with intolerable people. We all periodically encounter people with whom constructive conversation is impossible. A boss who demands the impossible, a picky parent, an aggressive teenager, a manipulative colleague, a neighbor who yells at you, a sobbing lover, or a petulant client with unfounded complaints. How to deal with them? How to talk to those who do not listen to reason? In this book, Mark Goulston, creator of the FBI negotiation course, a renowned psychiatrist and consultant with extensive experience working with unstable people, explains how to emerge victorious from destructive interactions. Under the cover are specific techniques for psychological defense against 'everyday lunatics' who infect you with their irrationality and are incapable of constructively and sensibly resolving any issue. You will also learn:

— Why people behave the way they do.
— How instinctive reactions can escalate a situation—and what to do about them.
— When to confront a problem and when to walk away from it.
— How to apply proven techniques described by the author.

Who is this book for:

For anyone who has to deal with unbearable people.

About the series:

A new, vibrant series of MYTH bestsellers, with more than 1.5 million copies sold. The books are published in a convenient pocketbook format and stylish design. The series includes more than 50 of the most popular books on self-development, psychology, and business.